Privacy Policy.

1. Who is responsible for your information?

DENVique is the service brand presented on this website. For website enquiries and recruitment submissions, DENVique is responsible for deciding why the information is collected and how it is used. The legal contracting entity and registered address for a particular service engagement will be identified in that engagement's signed agreement. You can contact the DENVique team through the business enquiry form and state that your message is about privacy.

2. Information we collect

Depending on how you interact with us, we may collect:

• Business enquiries: company and contact names, work email, website, industry, services requested, expected team size, coverage requirements and the details you choose to provide.
• Recruitment applications: name, email, phone number, role applied for, English level, work experience, equipment and connectivity details, CV link and any message you submit.
• Workspace information: invited account email, role, profile details, client/team/project assignments, sign-in and security events.
• Service operations information: tickets, work messages, schedules, attendance, training, quality reviews, service reports, invoices and incident records created while delivering an agreed service.
• Technical and security information: essential session data, timestamps and limited, hashed abuse-prevention fingerprints used to protect public forms.

3. Why we use information

We use information to respond to enquiries, prepare proposals, assess candidates, create and protect invited workspaces, deliver and manage contracted services, communicate with authorised users, provide quality and performance reporting, maintain records, prevent abuse and comply with applicable obligations.

4. Client customer data and client systems

Our intended operating model is to work inside the client's own approved helpdesk, CRM, telephony and communication systems whenever available. The client retains ownership and control of those systems and their customer records. DENVique personnel access them only under the client's documented permissions and service instructions. Some operational information may also be recorded in the DENVique workspace, such as ticket references, assigned work, service messages, quality results and reports. The applicable service agreement should specify the data categories, permitted purposes, security requirements, retention and each party's responsibilities.

Where DENVique processes personal information on a client's behalf, the client may act as the controller/business and DENVique as its processor/service provider, depending on the applicable law and contract. The client is responsible for providing the required notices and lawful instructions for data it supplies to us.

5. Sharing and service providers

We may share information with authorised DENVique personnel who need it for their duties and with infrastructure providers that host the website, database, authentication, storage or transactional email services. We may also disclose information where required by law or to protect the security and rights of people and services. We do not sell personal information or use application details for unrelated advertising.

6. International processing

DENVique operates remotely and may involve authorised personnel or service providers in different countries. Information may therefore be processed across borders. Where required, the parties must use the transfer mechanisms and safeguards applicable to the relevant information and jurisdictions.

7. Retention

We keep information only for as long as reasonably needed for the purposes described above, to administer the relationship, resolve disputes and meet applicable recordkeeping requirements. As a general operational schedule, business enquiries may be kept for up to 24 months after the last meaningful contact; unsuccessful recruitment applications may be kept for up to 12 months unless a longer period is agreed or required; service, billing and audit records may be kept for the contract period and any applicable legal retention period. Hashed form-abuse fingerprints are automatically removed after 30 days. Shorter or longer periods may apply where law or a signed client agreement requires them.

8. Security

We use access controls, role-based permissions, invitation-only accounts, authenticated workspaces and operational safeguards intended to limit access to authorised people. No internet service or storage method can be guaranteed completely secure. Please do not submit passwords, payment card details, government identification numbers or sensitive customer records through the public enquiry or recruitment forms.

9. Your choices and rights

Depending on the law that applies to you, you may be entitled to request access to, correction of, deletion of, restriction of or a copy of personal information, or to object to certain uses. You may also withdraw a consent where processing relies on consent; this does not affect processing that took place before withdrawal or processing on another lawful basis. To make a request, use the business enquiry form and write “Privacy request” in the details. We may need to verify your identity before acting.

10. Cookies and essential technologies

The public site uses essential browser and session technologies where needed for secure sign-in and workspace functionality. The site may also use local browser storage to remember a user's interface choice. We do not intentionally use these technologies to create advertising profiles.

11. Children

DENVique business enquiries, recruitment and workspaces are intended for adults acting in a professional capacity. Do not submit information about a child through these forms.

12. Changes and contact

We may update this Policy when our services, systems or obligations change. The effective date above will be updated when a revised version is published. For privacy questions or requests, contact us through the DENVique enquiry form.