Terms of Use.

1. About these terms

“DENVique”, “we” or “us” refers to the remote customer support service brand presented on this website. The contracting entity for a paid engagement, its address, scope and commercial terms will be identified in the relevant signed service agreement or order form. These website terms do not replace that agreement.

2. Website information and proposals

Website content is provided for general information. Submitting a business enquiry or receiving a proposal does not create a service contract or guarantee that DENVique will accept the engagement. Services begin only after the parties agree in writing on scope, fees, service levels, start date, security requirements and other applicable terms.

3. Using the website

You agree to provide accurate information, use the website lawfully, and not attempt to disrupt, probe, scrape at scale, reverse engineer or gain unauthorised access to the website, its workspaces, accounts or data. Do not upload malware, unlawful content, credentials or personal information that you are not authorised to share.

4. Invitation-only workspaces

Workspace access is limited to people invited by DENVique or an authorised administrator. Each user must keep sign-in codes and devices secure, use their own account and promptly report suspected unauthorised access. Your permissions depend on your assigned role and work relationships. We may suspend or revoke access where an account is inactive, compromised or no longer authorised.

5. Client systems and responsibilities

Where the service is delivered through client-owned systems, the client is responsible for providing valid user accounts, access permissions, accurate instructions, approved scripts and escalation paths. The client must have the rights and notices needed for DENVique personnel to access the relevant systems and information. DENVique personnel must use those systems only for the agreed service purposes and within the permissions granted. Ownership of the client's CRM, helpdesk, telephony platform and customer data remains with the client or its licensors.

6. Fees and service commitments

Pricing, invoicing, payment dates, staffing levels, coverage, service levels, service credits, taxes and termination rules are governed by the signed service agreement or order form. A pricing page or estimate on this website is not a binding offer unless expressly stated in a signed document.

7. Intellectual property

Unless a written agreement says otherwise, the website's design, brand elements, text and DENVique-created materials remain owned by DENVique or their respective licensors. You may use the website for its intended business purpose, but may not reproduce or commercially exploit its materials without permission. Client systems, trademarks, customer materials and data remain subject to the client's or relevant owner's rights.

8. Availability and changes

We may modify, suspend or discontinue website features for maintenance, security or operational reasons. We aim to keep the site useful and available but do not promise uninterrupted availability. A signed service agreement, not this website, governs any contracted service availability or response commitments.

9. Disclaimers and liability

To the extent permitted by applicable law, website content is provided on an informational basis and we disclaim warranties that cannot reasonably be made for a general website. Nothing in these terms excludes liability that cannot legally be excluded, including liability for fraud or wilful misconduct where applicable. Any commercial liability caps, indemnities and remedies must be set out in the applicable signed service agreement.

10. Privacy

Our handling of personal information is described in the Privacy Policy. By submitting a form, you confirm that the information is accurate and that you are authorised to provide it.

11. Suspension and termination

We may restrict access where these terms are breached, where access creates a security risk, or where an account is no longer authorised. The end of a paid service relationship and the return or deletion of client information are governed by the signed service agreement.

12. Governing terms and contact

The governing law, dispute process and contracting details for a service engagement will be stated in its signed agreement. For website questions, use the DENVique enquiry form.